Case Study: Global Consulting and Outsourcing Company achieves 63% reduction in bill of lading processing time with AntWorks Cognitive Machine Reading

BPO Reduced Bill of Lading Processing Time by 63%

Global Consulting and Outsourcing Company, a publicly traded BPO with more than 31,000 employees serving logistics and other sectors, faced high error rates, slow turnaround and revenue losses from manual processing of 50,000 bills of lading per day with more than 120 fields. Their existing OCR struggled with highly variable, unstructured documents from thousands of shippers worldwide. AntWorks was engaged to address these challenges using its Cognitive Machine Reading (CMR) solution.

AntWorks implemented CMR—combining AI, cognitive technology and machine learning—with pre-populated consignee and address data, drag-and-drop business rules, automated exception routing and continuous learning from manual interventions. The deployment delivered up to 80% extraction accuracy and reduced bill of lading processing time by 63%, enabling efficient exception handling and a consistent process flow during peak and off-peak hours.