Case Study: Airline Company cuts invoice processing time by 33% with AntWorks CMR

Airline Company Slashes Invoice Processing Time

The Airline Company, one of East Asia’s leading low-cost carriers, faced a growing invoice processing burden as it handled around 2,000 invoices a month from more than a thousand suppliers, often in highly variable 100- to 200-page formats. Its existing OCR tool struggled with the document variability and required frequent manual intervention, making data extraction and BPM entry time-consuming. To address this, the company turned to AntWorks and its Cognitive Machine Reading (CMR) platform.

AntWorks implemented CMR to capture invoices from ServiceNow, extract and categorize key data, and route information through built-in workflows based on business rules. The solution flagged missing or unreadable data for exception handling, improving with each manual correction. As a result, the Airline Company achieved over 85% higher accuracy, cut overall invoice processing time by 33%, and reduced the effort required to create a bill in its financial system by 50%.