Case Study: Zapier achieves 89% AI adoption and 10x growth with Claude Enterprise from Anthropic

Zapier builds an AI-first remote culture with Claude for Enterprise

Zapier, a medium-sized software company, needed AI tools to support its remote-first culture and enhance productivity across global time zones while managing thousands of app integrations. To meet this challenge, they turned to Anthropic and its Claude Enterprise product.

By implementing Claude Enterprise, Anthropic provided sophisticated reasoning, artifacts, and Model Context Protocol (MCP) integration. This solution led to an 89% AI adoption rate across all employees, the deployment of over 800 internal AI agents, and a 10x year-over-year increase in usage, fundamentally transforming operations from content creation to engineering.

Zapier

Reid Robinson

Lead Product Manager of AI