Case Study: Sendbird achieves enterprise-grade AI customer support with Claude by Anthropic

Sendbird delivers reliable, enterprise-grade AI customer service with Claude

Sendbird, a company that provides a platform powering over 7 billion monthly conversations for businesses, needed to automate customer support without the risk of inaccurate or non-compliant responses from early AI models. They turned to Anthropic's Claude to help them build enterprise-grade AI agents that could operate reliably and maintain brand trust.

By integrating Anthropic's Claude, Sendbird was able to create AI support agents that excel at instruction following and limit hallucinations. This solution significantly increased their competitive win rate from 30% to 90% and enabled clients to automatically handle 30-40% of customer inquiries, improving both efficiency and customer satisfaction.

Sendbird

Jin Ku

Chief Technology Officer