Case Study: Assembled achieves 20% higher customer satisfaction with Claude

Assembled transforms support operations with Claude

Assembled, a provider of a holistic support operations platform, faced the modern challenge of scaling personalized, high-quality customer support efficiently for their enterprise clients. They partnered with Anthropic, using the Claude Platform, to move beyond simple automation and instead create a sophisticated system that thoughtfully coordinates AI and human agents.

By implementing Claude, Assembled achieved significant results for themselves and their customers. Anthropic's solution enabled a 20% increase in customer satisfaction alongside a reduction in support spend, a 50% reduction in escalations, and automated over 50% of cases. This powerful integration of Claude's reasoning and natural conversational abilities transformed customer support from a cost center into a strategic advantage.

Assembled

John Wang

Co-founder and CTO