Case Study: AppFolio streamlines property management communication with Claude from Anthropic

AppFolio streamlines property management communication with Claude in Amazon Bedrock

AppFolio, a technology company in the real estate industry, faced a challenge where their property management customers were spending up to half of each workday on communications. This complex web of interactions required checking lease terms and maintenance histories while maintaining a professional tone, creating a need for a solution that could scale response capabilities without sacrificing quality.

To address this, AppFolio implemented Anthropic's Claude through Amazon Bedrock. The solution leveraged two models: Claude 3 Haiku for speed and Claude 3.5 Sonnet for complex, context-aware responses. This resulted in a tripling of adoption rates, saved property managers an average of 11 hours per week, and reduced the average message response time by 26 seconds while processing over half a million AI-suggested responses.

AppFolio

Christfried Focke

Chief Scientist