Case Study: Amazon Q in Connect achieves faster, more accurate customer support with Anthropic Claude

Amazon Q in Connect transforms customer service for agents and customers with Claude

Anthropic's Claude platform was selected by Amazon Q in Connect to address critical challenges in customer service. The goal was to enhance the experience for both customer service agents, who needed better tools to handle complex cases, and end-customers, who wanted faster self-service options without long wait times.

The AI solution from Anthropic powers Amazon Q in Connect by providing real-time assistance to agents and instant self-service to customers. The implementation supports 61 languages without additional training and has delivered significant results, including helping customers like Orbit achieve 10-15% time savings on every customer contact.

Amazon Q in Connect

Jack Hutton

Principal Product Manager