Case Study: Washington State Department of Enterprise Services boosts Capitol Campus website usability with Anthro-Tech

Washington State Department of Enterprise Services boosts task completion to 78% with Anthro-Tech

The Washington State Department of Enterprise Services was facing a challenge with their outdated Capitol Campus website, which was difficult to navigate and led to a high volume of phone calls from frustrated visitors. They partnered with vendor Anthro-Tech to redesign the website and create a more user-friendly online resource for planning visits.

Anthro-Tech implemented a solution based on user research, which included an intuitive interface with a detailed map and self-service resources. This new website delivered significant results, including a 78% user task completion rate and an excellent System Usability Score of 84. For the customer, the project's impact was a major reduction in calls to staff, allowing them to focus on other work.

Washington State Department of Enterprise Services