Case Study: Washington Department of Licensing improves website accessibility and usability with Anthro-Tech

Washington Department of Licensing boosts website usability by 21 points with Anthro-Tech

The Washington Department of Licensing faced significant challenges with its outdated website, which suffered from poor navigation and accessibility issues. These problems led to a 50% drop in customer satisfaction and failed to meet state and federal standards. Partnering with Anthro-Tech, the department sought to revolutionize its online customer experience using a human-centered design approach.

Anthro-Tech implemented a comprehensive solution that included extensive user research, a new information architecture, and a focus on digital accessibility. The results were highly successful; the project was completed under budget and launched two weeks early. The new website achieved a 21-point increase in its system usability score, a 9% improvement in content readability, and received multiple awards for its user experience.

Washington Department of Licensing