Case Study: Oregon Parks and Recreation Department creates a more accessible Recreation Hub with Anthro-Tech

Oregon Parks and Recreation Department selects the right Recreation Hub vendor with Anthro-Tech after 1,300+ visitor surveys

The Oregon Parks and Recreation Department (OPRD) faced a critical challenge with its outdated and inaccessible online reservation system, which was failing under record-breaking demand. They needed to select the right vendor to build a new Recreation Hub but lacked a clear, data-driven method to evaluate proposals. OPRD partnered with Anthro-Tech to apply a human-centered approach to their vendor selection process.

Anthro-Tech implemented a three-phase solution, creating user personas and an evaluation rubric, then facilitating staff-led assessments of vendor demos and usability tests. This human-centered process provided OPRD with the data to confidently select a vendor. The impact was a new, fair, and user-focused procurement framework that prevented costly mistakes and set a new standard for selecting technology that truly serves the community.

Oregon Parks and Recreation Department