Case Study: Hornby Hobbies drives repeat purchases and omnichannel loyalty with Antavo

Hornby Hobbies boosts point redemptions to 58% with Antavo

Hornby Hobbies partnered with Antavo to implement a modern loyalty program. Their challenge was to create a compelling offer that would reward customers for both purchases and engagement, while also bridging the gap between in-store and online experiences for their hobbyist members.

Using Antavo's loyalty platform and its digital loyalty card technology, Hornby Hobbies launched the Hobby Rewards program. The solution was highly successful, driving significant customer retention and engagement. The results achieved with Antavo include 48% of transacting members completing multiple purchases, an average purchase frequency of 2.87 for members, and a 58% points redemption rate.

Hornby Hobbies