Case Study: a leading European frozen food company achieves a seamless customer care transition with Ant Marketing

Leading European Frozen Food Company surpasses KPIs in months with Ant Marketing

A leading European frozen food company faced the challenge of seamlessly transitioning its multi-lingual customer care line from a long-term incumbent provider to Ant Marketing. The project required a swift migration, the transfer of staff under TUPE regulations, and the critical task of capturing and retaining the extensive knowledge held by the existing team to ensure no disruption in service.

Ant Marketing implemented a solution that included a remote work package, a thorough operational assessment, and enhanced support processes. They rebuilt the knowledge base to improve the customer experience. The results were a smooth transition with uninterrupted service, successful knowledge and employee retention, and the surpassing of all Key Performance Indicators within the first few months of management.