Case Study: Hi-Rez Studios achieves millions of dollars in impact and faster player insights with AnswerRocket

Hi-Rez Studios - Customer Case Study

Hi-Rez Studios, a top-10 video game developer with millions of monthly active players and a major eSports presence, was struggling to get fast, actionable insights from its rapidly growing data after migrating to Amazon Redshift. Hi-Rez engaged AnswerRocket and its Augmented Analytics Platform to solve cumbersome reporting, reduce reliance on technical staff for queries, and surface customer behavior across platforms and regions.

AnswerRocket first resolved Hi-Rez’s data structure in about a week, then connected and configured its platform to Hi‑Rez’s Redshift instance in under three days, enabling analytics over a single cloud database with more than one billion rows. The deployment delivered cohort- and country-level retention insights that influenced publishing strategy for Paladins, earned a TAG DS&A Innovation Award, and produced insights Hi‑Rez says drove millions of dollars of impact.

Hi-Rez Studios

Stew Chisam

President