Case Study: National Property & Casualty Insurance Provider achieves self-service data analysis and faster insights with AnswerRocket

Enabling Self-Service Data Analysis with AnswerRocket

The National Property & Casualty Insurance Provider faced severe knowledge bottlenecks: their Data Services team was consolidating legacy sources and two “Data Wranglers” were the gatekeepers for reports, leaving executives and branch teams stuck with static BI dashboards, Excel workarounds, and little ad-hoc analysis. To democratize insight and speed answers for non‑SQL users (marketers, underwriters, branch managers), they implemented AnswerRocket’s augmented analytics and natural‑language query capabilities.

AnswerRocket enabled self‑service analysis across 10+ branches with 300+ users and has been in use for 7+ years, delivering sub‑5 second queries on a 250+ GB, 1B+ record fact table. The solution lets users slice claims and policy data to branch, underwriter, and account levels and track KPIs like retention, earned premium, claim count and loss incurred. As a result, AnswerRocket removed reporting bottlenecks, empowered underwriters to build interactive reports on demand, improved agent communication and risk focus, and accelerated executive decision‑making.