Case Study: Unity achieves scalable, searchable Q&A support with AnswerHub

Unity - Customer Case Study

Unity, the creator of the popular Unity 3D development platform, outgrew traditional forums as its global developer community expanded to millions. Forums became clogged with repeat questions and long, hard-to-search threads, so Unity needed a scalable, searchable support system that could organize existing knowledge and make answers easy to find.

Unity adopted AnswerHub’s SaaS Q&A (Unity Answers), using rich tagging, advanced search and gamification (karma, badges, moderation rules) to surface the best answers and encourage expert participation. The new community now supports over 127,750 users and 86,000 questions, drove nearly 20,000 additional monthly visits (about a 50% increase in 2011–12), and created a more organized, efficient knowledge base and support experience.

Unity

Rune Johansen

Creative Programmer