Case Study: RingCentral boosts developer engagement and cuts support costs with AnswerHub

RingCentral - Customer Case Study

RingCentral, a cloud-based communications provider offering voice, text, conferencing and collaboration through its MVP platform, needed a more developer-focused online community to drive third-party integrations and reduce one-to-one support costs. Their existing community platform was being retired with less than two months’ notice, engagement was low, and RingCentral wanted a fast, modern solution that understood developer needs and could scale with the business.

RingCentral chose AnswerHub for its simple, developer-friendly interface, easy migration and private-space features, then consolidated customer and developer communities onto the platform to share costs and knowledge. The move boosted engagement—unique monthly users rose 86% and content increased 50%—helped developers embrace the platform (developer activity tripled and customer counts nearly quadrupled), cut support costs, centralized content control, and even enabled community-driven lead generation for sales.

RingCentral