Case Study: Large European-Based Technical Information Services Provider achieves 4x reduction in time spent searching for answers and improved cross-team collaboration with AnswerHub

Large European Based Technical Information Services Provider - Customer Case Study

A large Western European technical information services firm that provides enterprise tax, accounting and legal software and consulting needed a secure, reliable way for more than 1,000 developers and consultants to share proprietary knowledge. Public forums weren’t an option, and phone- and email-based exchanges led to duplicated effort, wasted time and difficulty finding answers.

The company deployed AnswerHub’s configurable knowledgebase and Q&A platform—seeded FAQs, searchable Q&As, Topics, translation, engagement features and gamification—to centralize expertise. The result was a 4x reduction in time spent searching for answers, more than 2,000 questions and 7,500 answers in just over two years (88% with an accepted answer), faster response times (often within an hour), higher user registration and a measurable shift toward greater cross-team collaboration.