Case Study: Quali achieves community-driven innovation and self-service support with AnswerHub

Ideation feature helps Quali review and act on 200+ developer-submitted ideas

Quali, a cloud‑sandbox provider that automates the DevOps lifecycle, needed a better way to engage third‑party developers, capture and act on product ideas, deflect service cases, and avoid hiring more support staff. Its previous mix of point solutions and ticket‑based idea submissions left suggestions buried and support overloaded.

Quali deployed AnswerHub to create a centralized community with an ideation workflow, custom idea states, and article “cards” linking to GitHub. The community now manages 600+ ideas (75 implemented, 125 reviewed, 254 in planning, 154 pending/archived), cut enhancement tickets from 591 to zero, shifted support toward self‑service, freed engineering time for innovation, and became a competitive differentiator by showcasing partner integrations.

Quali

Pascal Joly

Director of Business Development