Case Study: MuleSoft achieves 4x developer community engagement and reduced support tickets with AnswerHub

How MuleSoft quadrupled software developer engagement and increased response ratio by 120%

MuleSoft, maker of the Anypoint Platform, needed a better way to support its developer community when its existing forum proved difficult for technical, code-oriented questions and discussions. Rather than rely solely on public sites like Stack Overflow, MuleSoft sought a customizable, secure community platform with expert routing, gamification, advanced moderation, and analytics to improve question-and-answer quality and developer engagement.

After an eight-month evaluation the company implemented AnswerHub in 2015, migrating legacy data and adding tailored integrations, expert tagging, role-based permissions and gamification. The new community drove higher-quality contributions, a 4x increase in activity, a 120% jump in response ratio, and fewer support tickets as developers found answers more quickly and the community became largely self-sufficient.

MuleSoft

Michael Stowe

Developer Relations Manager