Case Study: Guru.com slashes support costs and deploys a scalable, community-driven Q&A in days with AnswerHub

Guru.com - Customer Case Study

Guru, the world’s largest online marketplace for freelance talent, needed a scalable, topic-organized Q&A system to support its network of freelancers and employers but discovered an in-house build would take more than a year. Facing the need for fast deployment and easy organization of conversations, Guru looked for a solution that could be quickly launched and grow with their community.

Guru adopted AnswerHub’s cloud-hosted Q&A platform — deployed in days — leveraging features like voting, karma-based moderation and tagging to surface best answers and keep content organized. The new community reduced support costs, improved ticket handling and resolution rates, and quickly became the fastest-growing community on the AnswerHub platform, supporting a rapidly expanding user base.

Guru.com

Inder Gugliani

Chief Executive Officer