Case Study: GIRO Inc. achieves company-wide knowledge centralization and faster answers with AnswerHub

GIRO - Customer Case Study

GIRO Inc., founded in 1979, is a global leader in optimization software for public transport and postal operations (products include HASTUS and GeoRoute) with 600+ staff and 200+ clients worldwide. After a 2018 company-wide hackathon, engineering identified a critical challenge: scattered documentation, hidden experts, and lost informal knowledge that created inefficiencies and poor cross-team collaboration.

GIRO deployed AnswerHub to create a centralized, easy-to-use knowledge community with searchable articles, Q&A, ideation and analytics. The platform went live quickly and, over 18 months, expanded from engineering to all business units—capturing 80–90% of formal and informal knowledge, speeding time-to-answer, improving efficiency and culture, and giving roughly 700 employees a single source of truth.

GIRO