Case Study: Finastra achieves a scalable, ticket-free developer community with AnswerHub

Financial services application company wants to avoid a support ticketing system

Finastra, a financial‑services application development company, wanted to avoid the cost and inefficiency of a traditional one‑to‑one ticketing support system when launching its open‑source platform. The challenge was to provide a better developer experience, reduce repetitive support work, and scale sustainably by encouraging partners and developers to find answers publicly rather than via email or tickets.

Finastra implemented an online community using AnswerHub, leveraging the SDK and a sample template to stand the site up in about a month and add gamification, Slack integration, and analytics. The community has growing traffic, is reducing reliance on email/tickets, and has already avoided the expense of a ticketing system while moving toward the long‑term goal of a self‑supporting developer community.

Finastra

Davide Appiano

Partner Enablement Manager