Case Study: Mathnasium grows its client base with AnswerForce 24/7 phone answering

Mathnasium manages 180,000+ calls with AnswerForce

Mathnasium, a franchised math tutoring center, faced the challenge of missing a significant number of potential customer calls, with approximately 30% of callers not leaving a message when they reached voicemail. This resulted in lost opportunities for franchises across the United States, Canada, and the UK, especially for families calling outside of standard business hours. To address this, they partnered with AnswerForce for 24/7 phone answering and lead capture services.

By implementing AnswerForce's service, Mathnasium ensured all calls were answered live by professional receptionists at any time, day or night. The solution included appointment booking and a custom integration. This resulted in AnswerForce managing over 180,000 calls, capturing more than 6,700 new customer inquiries, and supporting over 150 franchises, significantly accelerating the growth of Mathnasium's client base.

Mathnasium