Case Study: Ace Handyman Services delivers 24/7 live customer support with AnswerForce

Ace Handyman Services captures 25% of after-hours calls with AnswerForce

Ace Handyman Services, a franchise providing home repair and maintenance, needed a way to ensure 24/7 customer communication without relying on automation or voicemail. They required a solution that would provide a personal, human touch to answer every call, capture new business after hours, and seamlessly integrate with their existing customer service processes. They partnered with the vendor AnswerForce for its live virtual receptionist service.

AnswerForce provided a team of live receptionists to answer calls around the clock, ensuring customers speak to a real person. The solution included call scripting for branding consistency and lead qualification to quickly capture pertinent information for follow-up. The service was treated as a required investment, with the franchise owner stating it pays for itself by capturing just two jobs per month, and that approximately 25% of their after-hours calls are new service opportunities.

Ace Handyman Services