Case Study: PetHub reduces support tickets by 67% with AnswerDash

PetHub Reduces Support Tickets by 67% with AnswerDash

PetHub, an online pet protection company helping return lost pets quickly, was struggling with a growing volume of repetitive customer questions as its website traffic increased. The team needed a more intuitive way to provide information on PetHub.com and reduce the time its small support staff spent answering the same basic inquiries.

AnswerDash implemented its contextual Q&A “answer layer” on PetHub’s website, allowing visitors to click on page elements to get instant answers. The solution deployed in under 30 minutes, surfaced the most common questions for reuse, and provided insights that helped PetHub improve confusing parts of its site. With AnswerDash, PetHub reduced support tickets by 67% and avoided hiring an additional full-time support employee.

PetHub

Tom Arnold

Founder and CEO