Case Study: Zen Windows achieves scalable customer service with AnswerConnect

Zen Windows scales 7 locations with AnswerConnect

Zen Windows, a multi-location franchise providing online-based window replacement consulting, faced a challenge with their previous answering service. The service was causing customer complaints, required constant management, and lacked the technology needed to support the company's rapid growth. They needed a professional and scalable solution, which led them to the vendor AnswerConnect.

AnswerConnect provided a seamless answering service with robust technology, including detailed call logging and mobile app integration. The solution eliminated customer complaints about rude agents and ensured no business was missed. Luke Milligan, General Manager, reported that AnswerConnect was integral to their professional customer service and sustainable growth, directly helping their business expand. The vendor's service provided peace of mind and integrated easily with Zen Windows' existing software.