Case Study: Visiting Angels of Pikesville saves time and improves after-hours call handling with AnswerConnect

Visiting Angels of Pikesville saves time with AnswerConnect’s 24/7 live receptionists

Visiting Angels of Pikesville, a home care franchise, faced the challenge of its owner being constantly tethered to his phone to answer all after-hours calls, including non-urgent inquiries, which led to significant stress and a lack of work-life balance. To address this, the franchise turned to AnswerConnect for its live 24/7 answering service.

By implementing AnswerConnect's service, which uses live receptionists to screen and filter calls, non-urgent messages were logged for later response while emergencies were immediately pushed through. This solution provided the owner with peace of mind and reclaimed his personal time, as he could now prioritize callbacks efficiently using the vendor's app. AnswerConnect ensured that every caller was answered by a professional human voice around the clock.