Case Study: Two Men and a Truck boosts after-hours lead capture with AnswerConnect

Two Men and a Truck doubles after-hours calls with AnswerConnect

The customer, Two Men and a Truck, a moving company, faced the challenge of losing potential business after hours when calls went to voicemail. Prospective customers often refused to leave messages, leading to lost leads by the following morning. The company partnered with the vendor AnswerConnect to implement its after-hours live answering service.

The solution from AnswerConnect provided 24/7/365 live answering, ensuring customers always spoke to a human. This allowed Two Men and a Truck to capture customer information in real-time via direct email messages. The measurable result was that after-hours call volume more than doubled, from roughly 30 voicemails per week to over 60 live calls captured weekly by AnswerConnect, increasing customer retention and sales potential.

Two Men and a Truck