Case Study: Total Entertainment achieves more bookings and 24-hour communication with AnswerConnect

Total Entertainment boosts bookings and gets 24-hour communication with AnswerConnect

Total Entertainment, a Massachusetts-based party rental business, needed a live answering service to ensure their customers never reached voicemail, especially for last-minute questions outside of standard business hours. To provide 24-hour communication and capture more bookings, they partnered with the vendor AnswerConnect.

AnswerConnect provided a professional, after-hours answering service. This solution gave Total Entertainment's owner the confidence that any urgent problems would be handled immediately, as the service would call him directly. The results included an increase in bookings and ensured smooth production for events by allowing the team to understand customer needs in advance.