Case Study: McGraw Realtors expands customer support with AnswerConnect

McGraw Realtors expands to 20 locations with AnswerConnect

The customer, McGraw Realtors, is a full-service real estate brokerage that faced challenges maintaining a positive customer experience during a period of rapid expansion. Their previous answering service provider was unprofessional, with issues like misrouted calls and background noise, prompting them to seek a new solution from the vendor AnswerConnect.

AnswerConnect implemented a flexible answering service for McGraw Realtors featuring highly-customized scripting and professional live receptionists to accurately route calls. The solution provided 24/7 availability across twenty locations, allowing for easy scaling and quality control. As a result, McGraw Realtors was able to seamlessly support its expansion and maintain high customer service standards.