Case Study: Gourmetmiles boosts customer support and credibility with AnswerConnect

Gourmetmiles offers free first 3 months with AnswerConnect

Gourmetmiles, a company providing a loyalty and data analytics app for small restaurants, needed a way for its partner restaurants to reach a live receptionist 24/7 to support its customers. They turned to the vendor AnswerConnect to implement a live answering service to address this challenge.

AnswerConnect provided a solution that offers 24/7 live receptionist services, which gave Gourmetmiles' customers increased confidence that issues would be taken care of. The service included instant email notifications for incoming messages, allowing the Gourmetmiles team to respond quickly and efficiently. This resulted in a solution that added credibility to the company at a fraction of the cost of hiring an in-house receptionist.