Case Study: WS Training saves 90% of manual data entry time with ANS Group's Dynamics 365 Course Manager

WS Training saves 90% of manual data entry time with ANS Group

WS Training, a provider of commercial and supported learning courses, faced significant inefficiencies with its outdated SalesLogix CRM system. The unsupported platform created a poor user experience, forcing staff to complete numerous manual and time-consuming tasks for bookings, reporting, and data entry, which ultimately impacted their service quality. Seeking to streamline these processes, they engaged vendor ANS Group for a solution.

ANS Group implemented its Dynamics 365 Course Manager solution for WS Training. The results were transformative, automating repetitive data entry and streamlining processes. This led to a 90% reduction in manual data entry time, saving approximately 10 hours per week on invoicing alone and several more hours on weekly reporting and course setup. The new system also significantly improved customer service by allowing staff to find information instantly while on calls with clients.

WS Training