Case Study: Tinkoff achieves 30% faster issue detection with Anodot

Tinkoff Adopts Anodot to Revolutionize its Customer Experience, Payment, and Trading Monitoring

Tinkoff, a leading digital bank and financial ecosystem, needed a better way to monitor huge volumes of data from multiple sources across payments and trading. The company wanted to improve customer experience and operational efficiency while avoiding manual dashboard monitoring. It chose Anodot’s autonomous business monitoring platform to help detect issues affecting revenue and service quality.

Anodot deployed quickly across Tinkoff’s network, connecting to multiple data sources and dozens of use cases in a centralized AI-powered platform. The solution automatically learned normal business patterns and alerted teams to issues such as failed transactions, login attempts, and device usage, helping Tinkoff resolve problems 30% faster and reduce costs.

Tinkoff

Viacheslav Tsyganov

Deputy Chairman, Vice President of IT