Case Study: LivePerson achieves 100% uptime and improved customer satisfaction with Anodot

LivePerson Uses AI-Powered Analytics to Address Most Challenging Customer Engagement Issues

LivePerson, a leading provider of mobile and online messaging solutions used by more than 18,000 businesses, faced the challenge of monitoring massive, fast-moving telemetry to protect customer experience and ensure 24x7 uptime. With six server farms and 8,000 servers streaming data back to their platform, the operations team had to track nearly 2 million metrics every 30 seconds across a complex stack and microservice architecture — dashboards were overwhelmed and static thresholds couldn’t reliably surface real issues.

LivePerson implemented Anodot’s AI-powered real-time analytics to ingest data from Graphite and streaming sources, detect and correlate anomalies, and send precise alerts. The solution pinpoints root causes across 150–200 microservices, reduces noisy alerts and false positives, buys crucial response time, enables proactive customer outreach, and speeds resolution — preserving uptime and customer satisfaction.

LivePerson

Oded Avissar

Director of Production Engineering