Case Study: LivePerson achieves real-time uptime and customer experience improvements with Anodot

LivePerson tracks 2 million metrics every 30 seconds with Anodot

LivePerson, a leading provider of mobile and online messaging solutions, faced a challenge in monitoring its platform due to the sheer volume of nearly 2 million metrics tracked every 30 seconds. This data overwhelmed their existing dashboards, causing delayed detection of service downtime. Their high-volume, seasonal metrics made manual analysis and static thresholds ineffective. To address this, they turned to Anodot's Autonomous Business Monitoring solution.

By implementing Anodot, LivePerson gained real-time AI alerting on anomalies, which ensured platform uptime and improved customer experience. The solution correlated incidents to surface only relevant alerts, which reduced the cost of operations by eliminating time spent on false positives. This AI-powered monitoring also increased revenue protection by preventing costly incidents that could cause customer churn.

LivePerson