Case Study: LivePerson achieves real-time anomaly detection for reliable customer engagement with Anodot

LivePerson monitors 2 million metrics every 30 seconds with Anodot

LivePerson needed to monitor millions of metrics in real time to ensure service quality and uptime for its over 18,000 customers. The challenge was identifying anomalies and brewing problems immediately within a massive, constantly updating data stream to prevent any impact on customer satisfaction. To address this, they turned to the vendor Anodot and its AI-powered analytics.

Anodot provided LivePerson with real-time anomaly detection and alerting capabilities. The solution enabled the team to track business-critical metrics and instantly correlate anomalies to specific events, such as feature updates. This allowed LivePerson to proactively address issues, guarantee continuous service delivery, and ensure their customers get the maximum value from their platform.

LivePerson