Case Study: Waitwhile improves product update communication with AnnounceKit

Waitwhile’s Secret Superpower for Product Announcements is AnnounceKit

Waitwhile, a virtual queue management platform, struggled to keep its customers informed about its frequent product updates. The lack of a centralized system for announcements led to user frustration, as changes were happening without clear communication. This created a significant challenge for their customer support and left users unaware of the product's daily improvements.

To solve this, Waitwhile implemented AnnounceKit to create a central hub for its release notes using in-app feeds, a standalone public page, and targeted email notifications. The solution from AnnounceKit saved the team time and resources, reduced support inquiries about changes, and increased customer satisfaction by 10-20% by ensuring users were always aware of new features.

Waitwhile

Christoffer Klemming

Co-Founder