Case Study: a mid-size Ohio health system recovers $5.06M in legacy AR with AnnexMed

Mid-Size Ohio Health System recovers $5.06M in legacy AR with AnnexMed

A mid-size Ohio health system was struggling with $22 million in unresolved legacy accounts receivable following a merger and a transition from Allscripts to Epic. The challenges included denials from Medicaid and Medicare, stranded balances in the old system, commercial payer underpayments, and a high volume of low-value accounts. The health system engaged AnnexMed to address these revenue cycle management issues.

AnnexMed implemented a solution that involved centralizing AR data, automating processes with RPA bots, and escalating high-value claims. This approach recovered $5.06 million from the legacy AR, improved the clean claim rate by 12%, increased staff productivity by 25%, and reduced AR over 180 days old by 45%.