Case Study: Informed Consent Action Network boosts donor trust and support with Anedot

How Superior Donor Support Made a Real Impact For ICAN

The Informed Consent Action Network (ICAN), a nonprofit focused on STEM education, needed to build trust and maintain strong relationships with its large base of over 20,000 monthly donors. Key challenges included the need to respond quickly and personally to a high volume of donor inquiries and to provide supporters with tools to manage their own contributions effectively.

By implementing Anedot, ICAN gained access to donor support tools and centralized data management. The platform empowered donors to manage their own contributions, while Anedot's responsive customer support team resolved issues quickly. This solution resulted in stronger donor trust, positive feedback, continued recurring donations, and a significant increase in internal team morale for ICAN.

Informed Consent Action Network (ICAN)

Jenna Funderburk

Director of Development and Special Projects