Case Study: Saskatchewan Health Authority reduces unfilled shifts with Andgo Systems

Saskatchewan Health Authority reduces scheduling-related grievances by 80% with Andgo Systems

The Saskatchewan Health Authority (SHA) faced a critical challenge in managing approximately 300 daily unplanned staff absences. Their highly inefficient, manual scheduling processes required 16 staff members and took an average of 28 minutes to fill a single shift, leading to errors, high overtime costs, and a significant number of grievances. With no apparent solutions available, SHA partnered with Andgo Systems to implement its intelligent automation.

By deploying Andgo's solution, SHA achieved transformative results. The average time to fill a shift dropped from 28 minutes to just 3.5 minutes, and call-out capacity increased 33 times. This allowed SHA to redeploy 75% of its scheduling team to more strategic work. Andgo's automation also led to an 80% reduction in scheduling grievances and provided a 300% return on investment, saving $3 for every $1 spent.

Saskatchewan Health Authority