Case Study: Saskatchewan Health Authority achieves faster, more efficient scheduling with Andgo Systems

Saskatchewan Health Authority - Customer Case Study

Saskatchewan Health Authority faced a major staffing challenge, with around 300 unplanned short-term absences to fill every day in a complex unionized healthcare environment. Its manual scheduling process was slow, error-prone, and resource-intensive, requiring 16 staff members and taking an average of 28 minutes to fill a shift. Andgo Systems provided an automated scheduling solution to help SHA manage these demands more efficiently.

With Andgo Systems’ integrated scheduling platform, SHA automated shift call-outs, shift granting rules, time rules, and communication via SMS, IVR, online, and mobile tools. The results were significant: average time to fill a shift dropped from 28 minutes to 3.5, call-out capacity increased 33x, unfilled shifts decreased 60%, and scheduling-related grievances fell 80%. SHA also reported a 300%+ ROI and a 3x improvement in employee satisfaction with scheduling.

Saskatchewan Health Authority

Kweku Johnson

Director HR Systems & Analytics