Case Study: Ryanair achieves faster IT support and optimized ticket management with Andersen

Ryanair speeds workflows 40% with Andersen

Ryanair, a leading low-cost airline, needed to optimize its e-system for ticket and coupon management and boost its overall business performance. The company engaged vendor Andersen to provide IT expertise and to outsource its basic IT HelpDesk operations and support functions.

Andersen analyzed and optimized the airline's ticket and coupon management system and provided outsourced IT support. This solution included implementing an internal knowledge database, a reporting dashboard, and a dedicated VOIP system. As a result, Ryanair achieved 24/5 remote support availability, 40% faster workflows, and reduced operational IT costs while maintaining service quality. Andersen successfully delivered a transformative project for the customer.

Ryanair