Case Study: a major telecom provider achieves a streamlined procurement portal with Andersen

Major Telecom Provider redesigns procurement portal in 3-4 months with Andersen

Andersen was tasked with redesigning the procurement web portal for a major telecom provider's procurement entity based in Luxembourg. The customer needed a major upgrade to its Pega-based portal to effectively oversee the allocation of over €24 billion and optimize operations across several key categories. The primary challenge was to streamline procurement workflows and create a more intuitive and user-friendly system for both internal purchasers and external vendors.

Andersen implemented the solution in three phases: discovery and research, UI design, and collaboration and integration. The vendor's experts delivered a modern, intuitive portal design that enhanced the user experience for key roles. The project, completed in 3-4 months, successfully reduced the time required for critical workflows and increased overall client satisfaction.