Case Study: a large, rapidly growing company boosts uptime and security with Andersen's managed IT support services

Large, Rapidly Growing Company cuts incidents from 1,100 to 10 a year with Andersen

The customer, a large, rapidly growing company, was facing significant IT challenges including frequent system downtime, data loss, and security breaches, which were causing substantial financial losses. To address these issues, they engaged Andersen for its managed IT support services to improve cybersecurity, establish effective tech support, and ensure compliance.

Andersen implemented a comprehensive solution that included infrastructure audits, establishing lifecycle management, deploying monitoring systems, and enhancing security measures like firewalls and SSO. As a result, the vendor helped reduce the customer's annual incidents from 1,100 to 10, increased system uptime to 99.97%, and successfully helped them pass external ISO 27001 and SoC 2 audits, drastically cutting financial losses.