Case Study: Hemfrid improves client engagement and service efficiency with Andersen’s Salesforce Service and Marketing Cloud solution

Hemfrid boosts client satisfaction by 15% with Andersen

Hemfrid, a Swedish home services provider, faced challenges with disconnected marketing channels, slow data retrieval, and inefficient service agent tools. To address these issues, vendor Andersen implemented solutions using Salesforce Marketing Cloud and Service Cloud to unify customer communications and streamline operations.

Andersen's solution integrated email, SMS, and push notifications into a single customer record, developed a custom agent dashboard, and redesigned data storage for faster access. The results included a 5% increase in agent productivity, a 15% rise in client satisfaction, and improved marketing campaign effectiveness through personalized, multi-channel engagement.

Hemfrid