Case Study: a provider of airline-specific payments achieves greater team efficiency with Andersen

a provider of airline-specific payments cuts Product Backlog Refinement FTE by 50% with Andersen

Andersen was engaged by an airline payment provider facing significant process inefficiencies and unclear product ownership. The customer's team leads were overloaded with meetings, manual reporting was consuming excessive time, and a lack of a dedicated product owner was slowing decision-making, all of which hindered their scalability and disrupted delivery timelines.

Andersen conducted a comprehensive audit and high-level health check of the product team, covering business analysis and Agile processes. The solution included delivering visual C4 and ERD diagrams and identifying 60 risks, 70% of which were critical or high severity, each with a tailored mitigation strategy. As a result, the customer now actively uses the provided documentation and significantly reduced the total FTE amount required for Product Backlog Refinement by half.