Case Study: a leading insurance company improves scalability and collaboration with Andersen’s business analysis audit

a leading insurance company standardizes BA processes across 17 teams with Andersen

Andersen was engaged by a leading insurance company facing operational challenges due to an overreliance on a single lead business analyst, which created a bottleneck. The customer also suffered from unclear collaboration processes between product owners and analysts and had difficulties scaling their practices across multiple teams.

Andersen conducted a business analysis audit, performing structured interviews and analyzing key collaboration areas. They delivered a report that introduced a standardized requirements elaboration process and defined clear roles. This significantly reduced reliance on individual experts, improved collaboration and decision-making, and increased consistency across 17 teams for greater scalability.