Case Study: Infirmary Health System achieves rapid Epic EHR rollout—training 850+ physicians in 8 weeks—with ANCILE Solutions, Inc.'s uPerform

Infirmary Health - Customer Case Study

Infirmary Health, Alabama’s largest non-governmental healthcare system, needed to extend its EpicCare electronic health record to physician documentation and order management by March 2014. The organization faced a tight timeline to train more than 850 physicians (plus mid-level providers) amid limited physician availability, previous costly one-on-one training methods, and requirements for HIPAA-compliant, remotely accessible education.

Infirmary Health implemented ANCILE uPerform (hosted in its Citrix environment as the LifeCareU portal) to deliver customizable, on-demand courses, tip sheets and videos with centralized tracking. The program enabled rapid rollout—over 850 physicians and 500 support staff were trained in eight weeks, totaling more than 10,000 training events—cut consultant/trainer needs by 33%, supported a seamless March 2014 go-live, and accelerated optimization while lowering operating costs.

Infirmary Health System