Case Study: Haworth achieves streamlined global SAP ERP training and multilingual documentation with ANCILE Solutions, Inc.

Haworth - Customer Case Study

Haworth, a global leader in office furniture, implemented SAP ERP 6.0 to unify its operations but faced a tight 12‑month timetable, a globally dispersed workforce of 800 end users, and a cumbersome, manual training and translation process across multiple languages. These challenges threatened a smooth rollout and ongoing maintenance of training materials as business processes evolved.

Haworth partnered with RWD and deployed RWD uPerform to automate authoring, produce multiple output formats from a single source, and enable SMEs to update content without constant consultant hand‑holding. The solution streamlined translations, reduced manual rework, improved process documentation and maintenance, and positioned Haworth to scale future deployments and language additions more efficiently.

Haworth

Kendra Cribley

SAP Training Project Manager