Case Study: Columbia Sportswear Company achieves 97% training completion and rapid retail staff readiness with ANCILE Solutions, Inc.

Columbia Sportswear - Customer Case Study

Columbia Sportswear, a global apparel and footwear retailer, needed to roll out Kronos time-and-attendance software to roughly 100 store managers and 2,000 staff across dispersed, busy stores. With limited staff time, staggered shifts, costly onsite training, and high sensitivity around payroll and privacy, the company faced a major adoption and readiness challenge: train everyone quickly and accurately without disrupting store operations or risking paycheck errors.

They paired existing ANCILE uPerform learning content with ANCILE uAlign communications to deliver just-in-time messages, assessments, and cloud-based training links for each regional go-live. Analytics and read receipts let change leaders track comprehension and focus support only where needed. The approach enabled managers to train staff effectively, produced 97% training completion before go-live, and earned an 87% effectiveness rating from employees.

Columbia Sportswear Company

Myra Lavenue

Organization Change Management Training Lead